Background delivery
We deliver a defined technical component. End-customer communication remains with the partner where this is practical for operations and incident handling.
Partners, resellers & MSPs
Technical services for your customer projects.
We support MSPs, integration partners, resellers and providers with connectivity, hosting, Field Services and network engineering. Roles, communication and billing are agreed before work starts.
Designed around your customer model
Delivery can be in the background, alongside your team or openly as a connectionpoint service. The customer should know who to contact, and both teams should share the same understanding of responsibilities.
Joint delivery
Your team leads the customer relationship while specialists from both organisations work together on planning, migration or operations.
Disclosed service
connectionpoint directly operates a named service area and coordinates changes and escalations with the partner.
Services for partners
Business Internet, Layer 2, BGP transit, datacenter connectivity, web and reseller hosting, VPS, dedicated servers, SIP, Field Services, network operations and technical projects can be combined.
Orders and service references
Sites, circuits and handovers receive clear references for tickets, changes and billing.
Documentation
Contacts, responsibilities, technical handovers and relevant operational information are recorded.
Support paths
We agree who opens tickets, who updates the end customer and when specialists work together directly.
Commercial alignment
Pricing, invoice references and end-customer communication are agreed before delivery to suit the engagement.